Terms of service

OVERVIEW
This website is operated by Out in Bucharest. Throughout the site, the terms “we”, “us” and “our” refer to Out in Bucharest. Out in Bucharest offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy. 

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Out in Bucharest, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Out in Bucharest and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Romania.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@outinbucharest.com.
Our contact information is posted below:
Vivabu SRL
info@outinbucharest.com
Soseaua Bucuresti Nord, no 10, Voluntari Ilfov, Romania
+40723134431
Tax Identification Number : 48738780

Lead Name
On any form of booking you have with us, the leading name is to accept the complete responsibility to collect the total balance payable of the booking, and also indemnifies Out in Bucharest from any losses gained from an individual in your group failing to pay. The group’s lead name is to ensure that all members of the group are aware that they are to be bound by the terms and conditions we hold. The group’s lead name is also to be responsible when it comes to completing the guest list online; they are to do this on behalf of all involved in the booking. It is to be understood that anyone booking via telephone or emails accepts and agrees to the terms and conditions we hold.

Payments and Deposits
The payment is secured and will be made online using our website and several types of discounts will be applied as follows:
- More than 4 persons: 5% discount
- More than 6 persons: 10%
- More than 10 persons: 12%

Payments are able to be made using a valid Credit or Debit Card, or through an online bank transfer. Should there be a price increase, you will be notified by us.
The transaction fee is 1.5%, or 0.85% if Shopify Payments is used.

Our Cancellation
Any part of the event may be cancelled by us:
Due to safety concerns as a result of weather conditions, our suppliers or us consider to be adverse; Any varied concerns for safety unable to be overcome may also lead to your event’s cancellation; If, within reason, we believe you have potential to cause damage or harm on our reputation of us or our suppliers, or to damage our supplier’s property; Our supplier’s inability to host your event for whatever reason; If the event is impractical or uneconomical to be held due to changes you may wish to be made to the booking; In cases where the entire event is cancelled, we are to make our best effort have the event rearranged. Save as stated above, we are to be under no liability in regards to event cancellation.

Your Cancellation
As the agent representing the group members, the Group Leader reserves the right to cancel any arrangements in regards to all group members. In the event you desire to cancel a portion of or your entire booking, this may be done at any point in time prior to 2 days (48 hours) before your package’s start date.
But you are to lose the entirety of money already paid for the booking, within the 2 days (48 hours) before your start date, if all or a portion of your party are to cancel the booking they made or if we have entitlement to consider the booking cancelled. In the event that anyone in your booking finds themselves unable to attend for whatever reason, the place in the booking is possible to be transferred to another person or people you suggest and who we find acceptable, though this is subject to these terms:
We must be provided in writing with complete details concerning who is not to attend and who you wish to attend instead. This information is to be received a minimum of 2 days (48 hours) prior to the event.
In the event the change is possible to be made, you are expected to pay amendment fees of 50%, along with any additional costs incurred in making the change.
In the event that the travel arrangement’s full cost should have been previously paid at the time of the change’s request, this is to be paid as well prior to the change’s finalization.
In the event that a group member cancels their booking and you are unable to fill their place, you may be required to pay for additional supplements regarding your accommodation such as under-occupancy or single supplements.
If you are to cancel, you are still required to pay amendment charges, which will have arisen prior to the cancellation, as well as any paid deposits to finance any pre-booked services or items.

Cancellation Charges:
Over 2 days:
What you are to receive in the event that a Significant Change is made by us—only return of the changed service
What you are to receive in the event of our cancelation—only return of paid money

Cancellation Charge in the event of your cancellation—Retention of any paid money
Ranging between 2 and 7 days
What you are to receive in the event that a Significant Change is made by us—Paid money returned regarding the affected arrangement of the significant change
What you are to receive in the event of our cancellation— only return of paid money

Cancellation Charge in the event of your cancellation—The complete price for every group member who cancels

Under 7 days
What you are to receive in the event that a Significant Change is made by us—Paid money returned regarding the affected arrangement of the significant change
Provision of an Event Failure
In the event that, as a result of circumstances out of our control, we are unable to provide an event as a result of things such as; premises closure, trading ceasing, supplier management change, your group is to be provided with an alternate event. If this is impossible, you will be provided with a refund of the event’s cost.

Car Transfer
The driver will make all reasonable efforts to arrive at the specified pickup location on time, but given the possibility of circumstances that are beyond our control including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, or road closures the time is not guaranteed.

Transfer from the airport for international flights. – The driver will greet you inside, on the left side of the arrival terminal with your name/Logo displayed for recognition. All flights are monitored - in case your flight is delayed we will not charge any extra fee. The driver will come at the meeting point 30 minutes after your plane has landed and The driver will wait for you to come at the meeting point for another 30 minutes. If for any reason you believe that you will overcome this period, please inform us to notify the Driver. If you do not meet your Driver or call us within 60 minutes of your
plane landing we will consider you a no-show and you will be charged in full for the reservation.

Transfer from the airport for internal flights. – The driver will greet you in the hallway, close to the ramp, that comes out from the luggage claiming area inside arrival terminal with your name/Logo displayed for recognition. All flights are monitored - in case your flight is delayed we will not charge any extra fee. The driver will come at the meeting point after 30 minutes from the moment your plane landed. The driver will wait for you to get off the plane and pick-up your luggage for 60 minutes. If for
any reason you believe that you will overcome this period, please inform us to notify the Driver. If you do not meet your Driver or call us within 60 minutes of your plane landing we will consider you a no-show; and you will be charged in full for the car reservation.

Transfer to the airport. - when setting the pickup time please keep in mind the duration of the transfer and the check-in desk closing time. We recommend you arrive at the airport at least two hours before your flight departure time. The driver will wait for you 10 minutes. After this we will consider you a no-show;, the driver will leave the pickup location and you will be charged in full for the car reservation.
Transfer between two locations.

- Please verify carefully the address, date and time of departure. If you
want to reach your destination at a certain time we can recommend the pickup time. The driver will wait for you 10 minutes. After this we will consider you a no-show;, the driver will leave the pickup location and you will be charged in full for the car reservation.
There are situations (pedestrian streets, roads closed, roads unsuitable for the vehicle gauge) when the car cannot reach the pickup or drop off location. In these cases, you will be picked up or dropped off in the nearest access point.
In case of child passenger please send a request for child car seat. In accordance with the legal provisions in force, the child seat is compulsory.
We reserve the right to refuse to transfer any person who is intoxicated, under the influence of drugs or by conduct represents a danger to the driver or passengers. Alcohol consumption, drug use and smoking are strictly prohibited inside the vehicle.
Assistance service is available in Romanian and English.

Accommodation
If accommodation is included in your booking, the accommodation name is to remain confidential and is only to be disclosed to you with the receipt of the deposit’s completion, along with the confirmation in written form from the supplier. Room types used for the booking may be dormitory style, quad, triple, twin or single, each having individual bathroom facilities. Your booked accommodation’s location is to
be deemed located centrally by our discretion. In the event you are to find yourself unhappy with your accommodation’s location, we will attempt to move you to an accommodation to suit you better, though you are to be liable for cancellation fees incurred, any price increase, and lastly, a 50 EUR administration charge.
At the hotel check in , your card will be registered as a guarantee, only to be charged in case of a damage. An amount may appear as blocked temporarily and once you check out the hotel, this amount will be unblocked.

Meals
Accommodation bookings do not include breakfast, unless stated otherwise. The breakfast you are to receive is to be confirmed at your arrival to your accommodation. Meals from restaurants could require the group leader to complete a pre-order. This is to be completed to be returned to either the venue or us, as required. In the event that the pre-order is incomplete, we are to accept no liability in regard to unprovided meals or delays to provide your meals. We will put forth our best effort to meet any specific dietary requests to please any group member, but fulfillment of these requests cannot be guaranteed.
We are to accept no liability if our suppliers find themselves unable to fulfill these requests. We accept absolutely no liability for your group’s late arrival.

Surcharges and Alterations We Apply
In the event of circumstances we are unable to control cause us to substitute an alternate supplier or alternate event (accommodation included) you are to be informed of this as soon as possible. You are to pay the additional cost incurred because of any such change. If these changes are, according to Out in Bucharest, substantial enough to significantly alter your event and you find yourself unwilling to go along with them, you are entitled to cancel your event and receive a refund of the event’s cost.

Surcharges are possible to be applicable when an event has a minimum requirement for the number of participants and your group fails to meet this number. We are not to be held responsible if this leads to the event’s cancellation, and alternatives are possible to be offered of greater or equal price. If the value exceeds that of the previous event, you are to pay the price difference. If the group’s final number is
odd, a single supplement surcharge is to be applied when the event or booking (accommodation included) is dependent on number.

Alterations You Made
We are to attempt to accommodate all reasonable changes you request to be made on the event. These requests are to be made with us rather than the suppliers, and are to be made in writing by the group leader. You are not to deem these changes to have been accepted until you have received a confirmation in writing. If you desire to change the number of participants in your event, this may be done six weeks prior to the event’s start date. After that date, amendments are to incur a 50 EUR administration charge per person. Changes regarding arrival or departure dates and changes in destination are to be subject to administration charges. It is not to be guaranteed that price changes will be pro-rate, but this is to depend upon whatever arrangements we find ourselves able to arrange with the suppliers we have. Subject to the agreement we have in writing, you reserve the ability to transfer the booking you made onto someone who lines up with all applicable conditions regarding the event.

Obligations You Hold
You are to behave in a courteous, responsible and safe manner at all times; comply with any and all instructions given; codes of practice and regulations given by our suppliers or us; ensure your compliance with any age restrictions our suppliers may impose; ensure your compliance with every arrival time, as well as dressing appropriately for all events. If these obligations are breached, we reserve the right to curtail or cancel any portion or the entirety of your event, and in the case of those circumstances, you are not to be entitled to any form of a refund. You are to take our suitable insurance regarding your needs (this includes delays regarding events involving travel over air, sea or land) prior to the event.

Obligations We Hold
We are to take reasonable skill and care when it comes to arranging your event and complying with all laws applicable to your event; where it is possible, we will reschedule your event rather than canceling it, or offer you a refund. All photographs used on the website we have, or in literature (quotations included) sent to you by us are used only for marketing purposes and do not always represent the entirety of the actual products you are to receive.

Feedback from Customers
If you find you have an issue with your booking, you are to contact whatever person is appropriate at your earliest opportunity. If there is no valid reason for you to have neglected reporting your issue to the appropriate people, we are not to be considered liable for your complaints. If issues are unable to be resolved to satisfy you, you are to write to us within the 7 days proceeding your event’s conclusion. Outside of this time period, no complaints are to be accepted and you are to be deemed satisfied with the event and service’s every aspect. Correspondence will be acknowledged within 28 days and we will endeavor to handle the complaint as fast as we possibly can manage.

Jurisdiction
This agreement is to be construed to agree with Romania laws, and Romanian courts are to have jurisdiction exclusively in dealing with disputes that may arise between our suppliers or us, and you.

Out in Bucharest Price Matching Promise
The price matching promise we hold has been based on every portion of a booking matching identical parts of the weekend quoted from a competitor, with inclusion of accommodation’s star rating, options for activities, available menus, dates of travel and group numbers. This is only applicable prior to the booking you make with us.

Changes Regarding the Terms and Conditions
It is possible we will need to make changes to the terms and conditions. These changes are only to be made by us and will not be made by any sort of third-party member. The right is reserved for us to improve or amend the terms and conditions, and we are not required to inform you before doing so. In necessary circumstances to make changes, you will be forwarded a copy with the changes. All reservations are to abide by the terms that have been amended, excluding reservations that have
already been made.

As soon as your payment is confirmed, you will be sent an email with the detailed instructions.
Each of the guests you invited will receive an email with all the important information.